In March, a U.S. district judge dismissed some claims in a consolidated class action complaint that accused HP of unfair and fraudulent business practice, false advertising, violating various consumer protection laws, and violating computer fraud and crime laws because the printer giant updated firmware in various inkjet printers in 2016 to prevent the use of
Australian consumer protection officials have ordered HP to compensate customers who unknowingly bought HP inkjet printers with firmware that prevented the use of non-OEM ink cartridges. According to multiple media reports, including ChannelNews, Computerworld, and ZDNet, the Australian Competition and Consumer Commission (ACCC) said HP Inc. subsidiary HP PPS Australia Pty Ltd. failed to disclose to
Ever since July, the industry has been waiting to see how HP would fare with its attempt to get Judge Edward J. Davila for the U.S. District Court for the Northern District of California to dismiss a consolidated class action over the firm’s inkjet printer firmware update of 2016 that prevented certain aftermarket cartridges from
On March 27, Apex Microelectronics, Ninestar Corporation’s chip-manufacturing arm, announced that it has launched new replacement chipsets for Samsung MLT-D115-series, MLT-111-series, and related toner cartridges. The move was necessary, says the Zhuhai, China-based company, because of changes Samsung has made to the monochrome laser printers and MFPs in which these cartridges are used that made
This week, Cincinnati, OH-based news station WCPO and its affiliated website, wcpo.com, reported that a recent Epson inkjet printer firmware update disabled the use of some end users’ aftermarket inkjet cartridges. Part of a Broader Trend As noted in WCPO’s reporting, firmware updates that prevent the use of aftermarket supplies are not a new trend.
A U.S. district court judge is still pondering whether to dismiss a consolidated class action that accuses HP of violating consumer protection acts and computer fraud and crime laws when it used an inkjet printer firmware update to disable printing from aftermarket cartridges. But that doesn’t mean the case has been static. In recent days,
Last week, Apex Microelectronics announced that functionality of its replacement chips for several OKI printers and MFPs has not been disrupted by a firmware update that OKI released on October 18. The Zhuhai, China-based chip manufacturer says it has tested its OKI-compatible chips and verifies that they work normally with OKI’s new A01.67-0-4 and A03.46-0-5
It is no longer safe to assume that the aftermarket inkjet cartridges that you buy will work in certain HP inkjet printers. And, even if such cartridges work today, you can’t be sure they will work tomorrow. That is actually not Actionable Intelligence’s message—it is HP’s. HP has been saying this for about a year
Multiple reports indicate that a new HP inkjet printer firmware update is once again preventing certain aftermarket inkjet cartridges using third-party chipsets from working in HP printers. After the firmware update, users of certain non-OEM inkjet cartridges reportedly see their printers display the same error message that caused headaches for consumers and outrage among the
Late last week, a hearing was held on HP’s motion to dismiss a consolidated class action that accused the OEM of violating various consumer protection acts and computer fraud and crime laws by using a printer firmware update to disable printing from aftermarket cartridges. Now the waiting game begins as Judge Edward J. Davila considers
