HP Inkjet Printer Firmware Update Disables Some Third-Party Inkjet Cartridges

by Christina Bonadio, Executive Editor, Actionable Intelligence

by Christina Bonadio, Executive Editor, Actionable Intelligence

Starting on September 13, 2016, reports began circulating that an HP firmware update on OfficeJet and OfficeJet Pro inkjet printers and all-in-ones using the HP 934/935, HP 950/951, and HP 970/971 cartridge families prevented the use of many third-party cartridges.

The HP 934 and 934 XL black ink tanks and HP 935 and 935XL cyan, magenta, and yellow ink tanks are used in the HP OfficeJet 6812, 6815, and 6820 and the OfficeJet Pro 6230, 6830, and 6835. This ink tank family was introduced in 2014 (see “HP Introduces New Ink Tanks in Instant Ink-Eligible Officejet Pro Models”). The HP 950 and 950XL black tanks and HP 951 and 951XL cyan, magenta, and yellow ink tanks made their debut in 2011 in the Officejet Pro 8100 ePrinter and the Officejet Pro 8600 e-All-in-One series (see “New HP Officejet Pro Products Feature New Ink Set and Consumables”). They have since been used in the Officejet Pro 8610, 8620, and 8630 and the Officejet Pro 251dw and 276dw. Finally, the HP 970 and 970XL black tanks and HP 971 and 971XL individual color ink tanks were introduced in 2013 in the OfficeJet Pro X series (see “HP’s Groundbreaking Officejet Pro X Units Start Shipping”).

The HP 934/935, 950/951, and 970/971 are enormously important cartridges—both for HP and for third-party inkjet supplies firms. This is not only because they are used in a wide swath of OfficeJet and OfficeJet Pro devices sold in recent years but also because these printers tend to be used in higher-volume environments that churn through more cartridges than the typical household.

Firmware updates to printers that prevent the use of remanufactured, refilled, and compatible cartridges are nothing new. Such updates are beneficial from the point of view of OEMs, but they can be irksome to end users who use aftermarket cartridges, as evidenced by the flurry of articles sparked by HP’s update. For chipmakers and aftermarket cartridge manufacturers and resellers, OEM firmware updates are both incredibly disruptive and expensive. If a firmware update is serious enough, third-party chips must be redesigned, and cartridge manufacturers and resellers must replace cartridges with the old chip design with the new, while fielding customer complaints about the old cartridges no longer working.

LD Products’ experience is illustrative. The enormous online reseller was one of many aftermarket firms affected by the latest firmware update. Last week, LD Products-branded remanufactured versions of the 934/935 and 950/951 series inkjet cartridges were put on backorder on its site with a note that said, “We are currently working to resolve a recent chip issue due to HP firmware updates. These cartridges will be back in stock on 9/19/16.” Aaron Leon, founder and CEO of LD Products, commented that firmware updates such as the recent one from HP are a “big problem.” He explained, “Their firmware updates often quickly make all your cartridges in the field and on the shelf unusable.” As promised last week, LD Products again had remanufactured versions of these cartridges available on its site by September 19. So while the latest HP firmware update was disruptive, LD Products was able to offer its customers cartridges with chips that worked with the updated HP firmware relatively quickly.

This is not the first time HP has used firmware updates on devices using HP 950/951 cartridges that had the effect of locking out aftermarket cartridges. For example, back in 2014, Apex Microelectronics said the HP was marketing new inkjet devices, including machines using the HP 950 cartridges, with factory-updated firmware that “posed a higher requirement on the technology of aftermarket chips” (see “Apex Releases Chips for HP Printers with Firmware Upgrade”). In the first quarter of 2015, HP released a firmware update that generated errors if third-party inkjet cartridges were used in devices employing this cartridge family (see “Inkjet411 Reports New HP Firmware Update May Cause Problems When Refilling HP 950/951”).

What’s Going On?

firmwareTypically, customers have to elect to update their printer firmware. What seems different this time around is that customers all began experiencing problems using third-party cartridges on the same exact date, September 13.

The HP firmware update that rendered so many third-party cartridges unusable has garnered some press coverage. BBC News quoted a source as saying that no firmware update had been issued for these HP inkjet machines since March 2016 and that “the change had been pre-programmed to roll out this month.” SlashGear reported that HP “snuck in” a “failure date” for third-party cartridges. Ars Technica posted the headline “HP nukes third-party ink cartridges with DRM firmware update.” These are just a few of many articles posted about the third-party-cartridge-killing firmware update. Most of the articles cite information from Dutch reseller 123inkt.nl. 123inkt.nl, which is operated by a company called Digital Revolution, published a press release on its website on September 16 explaining that it believes a firmware update that HP developed in 2015 and rolled out to inkjet devices in March 2016 (around the time we covered the Inkjet411 post about a problematic HP firmware update) caused various inkjet devices to stop accepting third-party cartridges as of September 13, 2016. On September 19, 123inkt.nl issued another release on its website saying it would have new chips for affected customers next week and that chips are “easily replaceable” on its cartridges. The Dutch firm also vowed to set up a foundation to represent customers and take legal action against HP.

But there is another theory rather than a “failure date” snuck into an HP firmware update in 2015/2016. Mr. Leon of LD Products says that it appears that the latest HP OfficeJet/OfficeJet Pro firmware update was rolled out as part of Microsoft’s update on Windows 10, which was released on September 13. He states, “In the past customers had to opt into them [firmware updates]or even download them themselves.  In Microsoft 10 it appears HP has gotten permission to make firmware updates part of the consistent Microsoft updates that people are used to. They seem to get rolled out to a much bigger portion of the user base.” Mr. Leon adds, “I doubt Microsoft knows what HP was up to and the firmware updates do nothing but stop aftermarket cartridges. If they did I’d bet they take HP printer updates out of the automatic Windows updates.” [UPDATE: Following the publication of this article, Mr. Leon has since commented, “It wasn’t just the Windows 10 auto update that made this such a big deal, but that was one factor. In the past users could opt to skip their firmware update when prompted about it. With Windows 10 it just goes and does it automatically.” He added that his firm’s ongoing research has revealed that it appears the firmware changes stemmed from a mix of preinstalled updates timed to go live in the future and pushed updates via the firmware update.]

When asked about the problems HP customers began experiencing last week in using non-HP cartridges in various HP inkjet printers, HP issued the following statement to various industry sites, including Actionable Intelligence:

HP is constantly improving security for its products and customers. Beginning in late 2015, HP implemented updates to the firmware related to the security chip in HP OfficeJet, OfficeJet Pro, and OfficeJet Pro X printers that maintains secure communications between the cartridge and the printer. The purpose of this update is to protect HP’s innovations and intellectual property. These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip. Other cartridges may not function. In many cases this functionality was installed in the HP printer and in some cases it has been implemented as part of an update to the printer’s firmware.

HP has since published the same statement to its newsroom.

HP did not comment specifically on whether it updated firmware as part of Microsoft’s update of Windows 10 or if there was a preprogrammed date for third-party cartridges to fail in an earlier release.

Whose Chips Were Affected?

While HP maintains that third-party cartridges using an original HP chip will continue to work, the problem for aftermarket cartridge users is that most aftermarket cartridges use third-party chips to avoid the out-of-ink and other error messages that appear when using refilled or remanufactured HP cartridges with original HP chips.

We have heard from sources in the third-party supplies industry that Static Control’s chips for remanufactured version of these HP cartridges were not impacted by the firmware changes made last week and continue to function properly, but Apex Microelectronics’s chips were impacted. Apex acquired Static in 2015 (see “Apex Weds Static Control and the Reman Chip Industry Gets a Lot Smaller”). This would seem to indicate that despite the merger Static’s and Apex’s chips remain different for various cartridge models.

Static Control confirmed that its chips were not affected by HP’s latest firmware update. A Static Control spokesperson said, “We can confirm that Static Control’s chips for use in HP’s 950/951, 934/935, and 970/971 family of cartridges continue to function correctly. Static Control provides the industry’s most reliable, fully functional chips that are the most resistant to firmware changes.”

Apex told us that it updated its chip technology for these HP cartridge models earlier this year. The company stated that HP’s latest firmware update did not have a “serious effect” on its chips. When asked about this firmware update and how it differed from HP’s previous firmware updates, the company said it is still analyzing the new firmware and “no final result comes out yet.” It seems, however, that Apex already has chips that will work with the new firmware. Apex told us it has a “comprehensive solution at present.”

An Ongoing Challenge

Whatever method HP used to make changes to firmware that caused problems for third-party cartridges users worldwide starting on September 13, it seems clear that HP will continue to use firmware updates as a means of preventing the use of non-OEM cartridges with third-party chipsets. It also appears that more of these firmware updates are happening automatically, without the end user necessarily being aware of the changes.

HP’s goal is clear—to keep as much of its installed base as possible buying HP original cartridges. Why would the firm want to do anything else? We should not expect a world in which HP actually makes things simple for the aftermarket and aftermarket cartridges users. To put it colloquially—it ain’t gonna happen.

Thus, aftermarket chipmakers and third-party cartridges makers and resellers will face an ongoing challenge anytime an OEM like HP updates firmware. Yet, third-party chipmakers seem up for the challenge—they are designing more firmware resistant chips and redesigning chips as necessary rapidly after firmware updates. HP developing new firmware as barriers and the aftermarket doing its best to jump the hurdles are just part of the aftermarket industry’s unique market dynamics. One thing that might disrupt this dynamic is if we were to see litigation from 123inkt.nl or others over the firmware updates—but that is still a big if at this point in time.

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  1. Great Article – HP sucks – they are not willing to share the wealth of the ink and toner world. As we all know you can get cheaper but just as good quality products with after market supplies – But with players like HP & Canon & Epson & Lexmark standing in the way all of us end user are SCREWED.

  2. HP is as rotten and greedy as the maker of the EPI Pen. They put about 30 cents of ink into a cartridge that sells for $40.00, and expect their customers to bow before their almighty greed. I think that a mark up of over 13,000% is outrageous, and every consumer on the planet should revolt.

  3. Is there anyway I can use remanufactured cartridges in my HP Office jet pro 8610 printer. Costco said to come to this website.

  4. Also actionable is the fact that the 8610 gives a BULLSHIT message. It says “print cartridge damaged” and advises to replace with another one. NOWHERE does it say “won’t work with non-HP cartridges” or “replace with genuine HP cartridge.” Perhaps they do this so that people will maybe buy a new printhead, or a whole new printer, which I almost did (got the seller to return it to shipper before it actually arrived, mitigation accomplished!). That printer was the 8710, which uses ink cartridges (952) that are EXACT SAME INK AND FORM as the 950/951, the only difference being the chip that says “I’m a 952”!. Rest assured, the 8700 series will be a lot more sucky than the 8600 series right from the get-go insofar as this inkjacking goes.

  5. I think you should note that the release of iOS 10 fell on the same time as windows. I think it’s worth looking into for future automatic updates. Not only have my cartridges stopped working but the printer itself is not maintaining a connection to secure sites. Thank you for releasing this. I can’t imagine the amount of money I would spend on ink if I had to buy oem. If that were the case, I would buy i different branded printer. They seem to forget that they aren’t the only company to manufacture printers that are compatible with all operating systems.

  6. Sherry Peterson on

    I just got refill cartridges for my HP officejet pro 8625…worst printer ever!!

    And now the refill cartridges 950XL and 951 from COSTCO don’t work!! NOT Costco’s fault….I hate HP!!

  7. Same problem of costco refills not working with same error message. Is there any printer company that is reasonable. I have had it with hp.

  8. Is manufacturers leasing the printer/cartridge to us … is it under a license agreement that prohibits using our own supplies? Why isn’t there a major legal action against the manufacturers that force you to use their supplies. What next … we have to use manufacturer supplied air in our tires. Surely a smart lawyer out there to do a multi-billion class action suit. Where are you legal folk.

  9. I have an HP 6835 that I purchased new from Costco just over a year ago. I usually go through a lot of ink with these small cartridges. So I got extra ones when I bought my printer. I also went out and ordered cartridge refills from 2 different sources because they were on sale. When I got ready to use the refills, I could not get any of the 6 I tried to work. I got an error one or more of cartridges appear to be damaged. I looked over the cartridges and they are exactly like the HP 934 and 935xl that I have been using. No matter what I tried, resetting, unplugging ac, nothing seems to work. I have quite a bit of money tied up in 3rd party refills that are not working. Does anyone have any ideas on how I can make these cartridges work…Thanks

  10. I’m Sick of this type of bullying by HP and the likes! If customers were told this sort of backdoor firmware switching were to be going on, then I’d suspect many customers would NOT buy HP! I will certainly not be buying their printers again. HP can keep its freaking ink and the printers for that matter! Come-on! I have the OfficeJet Pro 8620. I’m looking for alternative printer company that doesn’t firmware-fleece their patrons.

  11. If you refill your own OEM 950 HP cartridge in the HP 8625 printer, it doesn’t work and you keep getting the “ink depleted” message. Is that because the chip has changed a parameter and is signaling the printer?
    Is there a way to modify the chip to fool the printer as to the content of the cartridge?
    After marker refillers change the chip, dose anyone know what type of signal the chip introduces to satisfy the printer?
    Isn’t this type of restriction of our rights illegal in some way?

    Please all comments are appreciated.

  12. buy BROTHER, Canon SUPERTANK or Epson EcoTank printers, yes their slower, but WAY WAY CHEAPER in the LONG RUN..
    Someone just told me HP instant INK is NOW ripping them off telling them they printed 50 pages over the plan they have, trouble is, they weren’t HOME and NO pages were in the printer OR on the FLOOR..
    SO HP instant INK?? RIP OFF AS WELL..

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